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Tag Archives: excellence

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You Can't Change Business Culture - Clear and Open

You Can’t Change Business Culture

Leadership, Management, Mentoring, Self-OrganizationBy Josef ShapiroMarch 14, 2018Leave a comment

Besides in hearts and minds? More than ever in our history people talk about “improving culture” in and outside of business. Unfortunately, it can’t be done, so there’s a great deal of wasted effort and stagnation. I’ll explain. There’s no such thing as culture, strictly speaking. A culture is the result of a group of…

How Much Do You Care? - A Lesson in Excellence - Clear and Open

How Much Do You Care? – A Lesson in Excellence

Leadership, Management, Mentoring, Self-OrganizationBy Josef ShapiroMarch 7, 2018Leave a comment

Excellence is an expression of care. Where there’s a deficit of care, there’s one of competence. Of course, everyone wants to say they care. They know they’re supposed to care, but the truth is shown in actions, not words. It’s observable that most humans care about their own survival, but what puzzles me is how…

“You Never Buy Me Flowers” - Emotional Needs - Clear and Open

“You Never Buy Me Flowers”

Customer Service, ManagementBy Josef ShapiroMarch 15, 2017Leave a comment

“You never buy me flowers.” A phrase that makes men’s heart’s sink. So the next day, the man buys her flowers. “Gee, thanks,” she says flatly, forcing a smile. Men: that’s when you tell yourself women are unpleasable and irrational. But you’re wrong. You’re just not listening between the lines, and it’s the same thing…

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