“Why aren’t my people just honest with me?” my client lamented. “I keep finding out what’s going wrong far too late!” It’s a common and serious issue. The larger the organization, the more important it is for key information to travel quickly from the front line to management. But if that cycle takes too long,…
Jim was raw, I could tell. He spoke with hesitation, as if he might cry if he wasn’t careful. Something big was up. He had my full attention. “You know I’ve been a rebel for a long time,” he said, “You used to coach me about it. It’s changed a little, but apparently not enough.”…
Mary, a manager in a manufacturing company, recently told me about a very stressful performance review she conducted. She gave her employee, John, some challenging feedback about how poorly he did his job. John was aghast. Not only did he think he was doing well, but he had been expecting a raise. He left the…
When you go to a doctor, usually you bring symptoms. You’re looking for a diagnosis—and a solution to fit that diagnosis. Patient: My arm hurts a lot! (symptom) Doctor: When did it start? Patient: Right after I fell out of a tree. Doctor: I see. The x-ray shows it’s broken. (diagnosis) Patient: Well, I did…
I just finished watching “What a Long Strange Trip It’s Been,” the newish documentary about The Grateful Dead, and I was stunned by what I learned about the life and untimely death of Jerry Garcia. There are lessons here about leadership, success, and facing one’s shadow that can rock your world (pun intended) if you…
Last week Dropbox raised their prices. Here’s the announcement. As you read it, ask yourself how honest it is: Hi Josef, Dropbox Plus just got an upgrade. And a new price—starting on May 10, 2020 (that’s your next billing cycle), Dropbox Plus will be $119.88 a year (plus any applicable taxes). The all-new Plus plan…
The core of what I teach my clients is that if you want to grow, you have to get used to living with the discomfort of examining how you cause your own problems. It’s easy to find any number of excuses for things that are going wrong in our lives. But once you embrace the reality…
I thought I was done with the series I did on The Matrix, but I’m not. That’s what epilogues are for! It’s like a P.S. for writers, and who doesn’t like a good postscript? If you read the series, which started with Part One, you probably appreciate now more than ever that it’s a film…
I was a springboard diver as a kid. I was good, but I was never great. I understand why now. There are two principles that make the difference between good and great in any endeavor. When you learn to dive, you start with the easy stuff, of course: front dive, back dive, maybe a single…
This is the final installment of my series on The Matrix. Have you seen Part 1, Part 2, Part 3, and Part 4 yet? Neo’s meeting with the Oracle is quite built up, so we share Neo’s disorientation when he walks into a shabby kitchen and meets who looks like a mitten-knitting grandmother when we’re…