Diagnosing Business Trouble - Clear and Open

Diagnosing Business Trouble

So, what’s your business trouble? Not enough sales Cash flow is tight My people won’t listen I don’t have enough time This is what people say, but none of them are actually problems, and that’s why they don’t change. Huh? They’re not problems? These are symptoms, and to put it bluntly: You’ve been so brainwashed…

Loyalty Is Screwed - Customer Loyalty - Clear and Open

Loyalty Is Screwed

Amazon bought my customer loyalty again. I recently bought a compost tumbler from them. It was a bit smaller than I’d thought. I might need a second. Putting it together sucked: sixty-two screws and two hours. I had to undo and redo forty minutes of work because the instructions were so bad. I was almost…